Refund & Returns Policy

Grid 3D – Refund & Returns Policy
Refund & Returns Policy

Grid 3D – Refund & Returns Policy

Clear, fair guidelines for returns, replacements, and refunds for Grid 3D customers in South Africa.

Last updated: [10 December 2025]
Grid 3D – Terms & Conditions
Terms & Conditions

Grid 3D – Terms & Conditions

These Terms & Conditions govern your use of Grid 3D’s online store and 3D printing services.

Last updated: [Insert Date]

1. Acceptance of Terms

By accessing or using the Grid 3D website, placing an order, or submitting files for printing, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services.

2. Online Store Terms

2.1 Pricing

All prices are listed in South African Rand (ZAR). Prices may change without notice.

2.2 Orders

An order is only confirmed once payment is received. Grid 3D reserves the right to refuse or cancel any order at our discretion.

2.3 Payment

Payments are processed through secure third‑party providers. Grid 3D does not store card details.

2.4 Delivery

Delivery times are estimates and may vary due to courier delays, location, or production workload.

3. Custom 3D Printing Services

3.1 User‑Supplied Files

You are responsible for ensuring that any file you submit is printable, legal, and does not infringe on any intellectual property rights.

3.2 Printability Limitations

Grid 3D will attempt to print your file as provided, but we cannot guarantee print success if the model contains:

  • Thin walls
  • Unsupported overhangs
  • Non‑manifold geometry
  • Holes, gaps, or mesh errors

3.3 Functional Parts Disclaimer

3D‑printed parts are not certified for structural, load‑bearing, safety‑critical, or mechanical use. All prints are provided as prototypes only.

3.4 Colour & Material Variation

Colours, textures, and finishes may vary slightly due to material batches, printer calibration, and environmental conditions.

4. Intellectual Property

4.1 Customer Files

You retain ownership of any design you submit. By uploading a file, you grant Grid 3D a temporary, non‑exclusive license to print the file for the purpose of fulfilling your order.

4.2 Grid 3D Designs

All original designs, models, branding, and content created by Grid 3D remain our intellectual property and may not be copied, resold, or redistributed without permission.

5. Limitation of Liability

Grid 3D is not liable for:

  • Damage caused by misuse or incorrect installation
  • Failure of functional or mechanical parts
  • Losses resulting from delays, courier issues, or indirect damages
  • Injuries caused by sharp edges, small parts, or improper handling

6. Warranty

Custom prints carry no warranty due to their unique nature. Standard catalogue items may include limited warranties as described on the product page.

7. Governing Law

These Terms & Conditions are governed by the laws of South Africa. Any disputes shall be resolved in South African courts.

8. Contact Information

For questions regarding these Terms & Conditions, contact us:

Grid 3D

Email: [info@grig3d.co.za]

Phone: [060 339 8093]

Website: https://grid3d.co.za

Location: Aggeneys, Northern Cape, South Africa