2. Information We Collect

2.1 Information you provide directly

• Name and surname
• Email address
• Phone number
• Delivery address
• Billing information
• Order details
• Messages sent via WhatsApp, email, or our website

2.2 Automatically collected information

• IP address
• Browser type
• Device information
• Pages viewed
• Cookies and analytics data

2.3 Payment information

Payments are processed through secure third‑party providers. We do not store your card details.

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate with you about your purchase
• Respond to enquiries and support requests
• Improve our website and services
• Send updates or promotions (only with your consent)
• Comply with legal and regulatory requirements

We will never sell your personal information.

4. Legal Basis for Processing

We process your information based on:

• Your consent
• The need to fulfil a contract (e.g., completing your order)
• Our legitimate business interests
• Compliance with legal obligations

5. Sharing Your Information

We may share your information with trusted third parties such as:

• Courier and delivery partners
• Payment processors
• Website hosting and analytics providers
• Customer communication tools

These parties are required to protect your information and use it only for the purpose provided.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Correct or update your information
• Request deletion where legally allowed
• Withdraw consent for marketing
• Object to certain types of processing
• Lodge a complaint with the Information Regulator

8. Cookies & Tracking

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function correctly.

9. Marketing Communication

We may send you updates or promotions only if you have opted in. You may unsubscribe at any time.

10. Children’s Privacy

We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

Grid 3D

Email: [info@grid3d.co.za]

Phone: [060 339 8093]

Website: https://grid3d.co.za

Location: Aggeneys, Northern Cape, South Africa